Managed Services

Coker Technology Solutions offers a wide range of technology services and expertise that can help take your business to the next level by:

• Filling gaps in technical expertise
• Reducing costs
• Increasing productivity by refocusing on strategic goals
• Improving service levels for end-users
• Making business operations more efficient overall

Services include:

Help Desk Support

The Coker IT helpdesk is organized into a multi-tier structure to better serve our clients and ensure the fastest possible resolution rate for all issues. Escalation of issues through the tier structure is automatic, based on the facts of the reported issue and communication with the client. Coker understands the impact technical issues can have on your business. Coker not only strives for the fastest resolution possible but also keeps you informed of the status of your helpdesk issue until its resolution.

IT Outsourcing

Depending on the size of your business, it may not be financially feasible to maintain the fully functional IT department required to support and develop your IT infrastructure. Coker Technology provides a service in which all the guess work is taken out of your IT decisions and all of your day to day support is provided with unprecedented quality. Years of experience in the healthcare industry allows Coker Technology to fill many functional IT roles for your organization.